Important: This site is not use.ai. It is published by UseAISecurely.com, a separate company whose name is frequently confused with use.ai. We cannot refund any use.ai charge — here is what you can do instead.
use.ai — user reports

🇰🇷 South Korea · April 2026 · Free trial charged immediately

use.ai charged me immediately under a 'free trial' — South Korea, April 2026

Reported amount charged: KRW 45,360 + 1,550

This is a first-person message we received at UseAISecurely.com from a user who believed they were contacting use.ai support. We are not affiliated with use.ai and could not process the request. The user's name, email, and any transaction identifiers have been removed; the message is otherwise published as it was sent.

“I am writing to formally request an immediate and full refund for two subscription charges of 1,550 won and 45,360 won made on my account. I signed up for what was advertised as a one-month free trial. Instead of starting a trial, your platform charged my credit card immediately. This is a clear case of misleading advertising — I did not consent to an immediate paid subscription. I have not used the service. If I do not receive a refund confirmation promptly, I will initiate a chargeback through my credit card provider and report this incident as a misleading business practice.”

Why this case is on this page

We have received 25 similar messages from 21 countries since January 2026 — all describing the same patterns: trial offers that quietly converted into recurring monthly charges, accounts locked out the moment auto-renewal was cancelled, charges that continued after the contract was terminated, and use.ai customer support that could not be reached. This case fits the pattern.

See the full list of recurring patterns →

What you can do if this happened to you

  1. File a chargeback with your bank. Contact your bank or credit-card issuer and dispute the charge as unauthorized or as a service that was not as described.
  2. Report it to your consumer-protection agency. FTC (US), ECC-Net (EU), Citizens Advice (UK), ACCC (Australia), or the equivalent body in your country.
  3. Cancel auto-renewal in the use.ai account. This stops future charges but does not refund what has already been taken.
  4. Document everything. Save bank statements, cancellation receipts, and the email chain.

The full step-by-step process is on the main page →

Other recent cases

Browse all 25 cases →