🇮🇹 Italy · February 2026 · Accidental charge

use.ai €29.99/mo subscription activated by mistake — Italy, February 2026

Reported amount charged: €29.99/mo

This is a first-person message we received at UseAISecurely.com from a user who believed they were contacting use.ai support. We are not affiliated with use.ai and could not process the request. The user's name, email, and any transaction identifiers have been removed; the message is otherwise published as it was sent.

“By mistake I activated the subscription of €29.99 per month and today I was charged. I managed to cancel the subscription but I ask to receive a refund for what was paid today.”

Originally written in Italian. Translated for publication.

Why this case is on this page

We have received 25 similar messages from 21 countries since January 2026 — all describing the same patterns: trial offers that quietly converted into recurring monthly charges, accounts locked out the moment auto-renewal was cancelled, charges that continued after the contract was terminated, and use.ai customer support that could not be reached. This case fits the pattern.

See the full list of recurring patterns →

What you can do if this happened to you

1. File a chargeback with your bank. Contact your bank or credit-card issuer and dispute the charge as unauthorized or as a service that was not as described.
2. Report it to your consumer-protection agency. FTC (US), ECC-Net (EU), Citizens Advice (UK), ACCC (Australia), or the equivalent body in your country.
3. Cancel auto-renewal in the use.ai account. This stops future charges but does not refund what has already been taken.
4. Document everything. Save bank statements, cancellation receipts, and the email chain.

The full step-by-step process is on the main page →